Shipping policy

Shipping Policy (DDP Service)

Free delivery for limited time 🔥

At MOCWorks Studio, we strive to provide a seamless building experience from the moment you click "Order." To ensure total transparency and no hidden surprises, we operate on a DDP (Delivered Duty Paid) basis for our primary markets.

1. DDP Service: No Hidden Fees

For all orders shipped to the United States, Singapore, and Malaysia, we provide DDP (Delivered Duty Paid) service.

• You will not be asked by the courier or customs to pay any additional fees upon the arrival of your package. We handle the paperwork and the costs so you can focus on your build.

2. Free Shipping Regions

We continue to offer Free Shipping alongside our DDP service to:

• United States (10 - 15 business days)

• Singapore & Malaysia (estimated transit: 5–10 business days after dispatch)

Processing time is additional to transit time. Please allow 3–4 business days for order processing before dispatch. The 5–10 business-day transit estimate for Singapore and Malaysia starts after dispatch. These are estimates and may vary with carrier and customs clearance.

3. Processing & Tracking

• Processing: 3-4 business days.

• Tracking: A tracking number will be sent to your email as soon as the package is dispatched. Since we handle customs clearance internally for DDP, tracking may show "Customs Clearance in Progress" before updating to local delivery status.

4. International Orders (Outside USA/SG/MY)

For countries not listed above, orders are shipped on a DDU (Delivered Duty Unpaid) basis. Recipients are responsible for any local customs fees or taxes.

Customs & Duties:

Orders to Singapore, Malaysia and the United States use our DDP service, with import duties and taxes covered as stated above. For destinations outside these markets, DDU applies and the recipient is responsible for any local import duties and taxes. Please review the destination shown at checkout before ordering.